Customer Supports/Complaints (Spanish)

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Job Description

On behalf of our client, a fast growing firm within the financial services industry, we are seeking for a Customer Support/Complaints Representative for the Spanish speaking markets.

Job Responsibilities

• Provision of impeccable customer support via chat, phone and emails
• Resolution of product related issues and/or complaints submitted by customers
• Ongoing and direct communication with clients in support of any queries or issues
• Negotiation with customers
• Translation of complaints from Spanish to English, aiming to facilitate further handling of the case
• Investigation of complaints as and when required

Requirements

• Fluency in Spanish, both verbal and written
• Experience in a similar position will be considered an advantage
• Financial markets background will be considered an advantage
• Excellent interpersonal skills

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