CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Limassol
Job Description
Our client, a well established CySEC regulated investment firm is looking to add more members in their Customer Support team.
We are looking for a great communicator with passion for proving quality customer service, to become part of our clients team and add value to their dynamic team.
Reference #: GC000262
Job Responsibilities
- Investigate and resolve all incoming support channels (support tickets, phone calls, live chat, )
- Discern customer confusion from issues of any nature
- Communicate and propose resolution of key issues to the customer support lead
- Address customers' requests, problems, and suggestions
- Analyze, categorize, and prioritize these requests
- Be involved in the improvement of the company's workflows through your feedback
Requirements
- Fluency in both Bulgarian and Russian
- Previous experience in a similar position will be considered a great advantage
- A quick mind
- High standards that reflect your service-mindset
- The ability to explain complex things easily
- A reliable, structured way of working
