Customer Support

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MAIN DUTIES AND RESPONSIBILITIES

·         Deliver value to the company through customer support

·         Answering client inquiries and helping users via telephone, email and live chat

·         Maintenance of the customer Knowledge Base

·         Must be able to remain focused in a fast paced environment, speaking to clients while taking inbound calls and making outbound calls

·         Preparing and analysing Information and presenting findings/recommendations for continuous improvement to the customer base

·         Be the voice of clients with the product and engineering teams; gather, priorities and communicate feedback and feature requests

CANDIDATE PROFILE

·         Italian/English

·         College/University or Higher education either in business and finance related fields or equivalent proven experience

·         Preferably experience in the FX industry

·         Knowledge and understanding of financial markets (especially FX)

·         Preferably knowledge of MT4 platform

·         Some understanding of fundamental and technical analysis

·         IT literate

CANDIDATE PROFILE

·         Italian/English

·         College/University or Higher education either in business and finance related fields or equivalent proven experience

·         Preferably experience in the FX industry

·         Knowledge and understanding of financial markets (especially FX)

·         Preferably knowledge of MT4 platform

·         Some understanding of fundamental and technical analysis

·         IT literate