Quality Control Officer

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• Monitor quality of services provided by Company and various departments take proactive corrective actions as necessary.
• Formulate quality control policies, practices and procedures in line with the law.
• Liaise with compliance department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures.
• Oversee training plan. Ensure ongoing training. Develop and train the team on a daily basis and empowering every individual to meet it’s targets.
• Strong capability in the forming of long-lasting partnerships with Introducing Brokers. 
• Ensure proper level of customer service and quality is maintained on the conduct of employees with Clients.
• Coordinate with the Marketing Department on the organization of online and off-line promotion activities.
• Understand category specific landscapes and trends to ensure approach is adjusted when targeting the acquisition of partners versus the acquisition of retail clients.
• Hands-on on the management of his team and the generation of reports, both standardized and ad-hoc, for this purpose.
• Providing the upper management of the Company with daily reports and ad-hoc matters to be raised for their attention.
• Providing Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business.

Required :

English+ German/Italian (at least 2 languages)

Part time Job.