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Ø C Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell.
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information.
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems.
Analyze, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
Instill trust by effectively communicating and interacting with people of diverse cultural backgrounds.
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities.
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services.
Provide market update for clients.
Partner with Sales Executives to manage client relationship.
Train one on one with new and existent client.
Identify potential IB.
Encourage clients to refer friends.
Develop required training for clients (content and delivery).
Drive innovation (capturing new ideas- implementing- rewarding).
Follow daily routine of calling all active clients, according to preset prioritization:
Active traders
Client that suffered recent lost
Client that gained recent profit
Clients that haven’t traded for over a week
Slash webinars for clients.
Analyze client’s trading and identify common mistakes in their strategy and offer training on new strategy.
Educate clients regarding risk management strategies for their funds.
Role Targets:
· Proactively work with clients.
· Grow net deposits and active traders.
· Meet company targets and goals and contributing to increasing company revenue.
Work Environment and Interfaces:
Ø Friendly working environment.
Ø Regulated Company.
Ø Great commissions.
Ø Respectful work environment.
Ø Good relationships with supervisors.
Ø Financial rewards.
- At least 2 years of experience as a retention manager in the Forex/Binary broker.
- Familiar with the Forex industry concept, practices, and procedures.
- Requires a bachelor's degree – advantage.
- Understand standard analysis charts
- Bollinger bands - measure of volatility , support & resistance level
- Parabolic SAR - trend momentum, stop and reversion.
- Ichimoku indicator - support, resistance, and volume traded, volatility.
- Heikin-Ashi - type of chart (instead of candle stick) - the average of the last 3 candles.
- Candle stick chart.
- Risk management strategies - before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery).
- Fundamental analysis - talk about current events at global level, market effects with credibility.
- Good presentation ability, teaching& training (teaching experience helps).
- Empathy, social skills.
- Assertive.
- Soft leadership ability.
- High ethics.
- Consistency.
- Inner drive.
- Resilience.
- Curiosity, hunger for self-improvement and thirst for knowledge.
- MT4 platform - full operation.
- Writing ability - market analysis/update article.
- Sense of humour.
- Likable person.
- Common sense.
- Good relationship with the FTD and Marketing teams.
- Team player.
- 2 years of experience
- Excel.
- MT4 Manager.
- Ability to analyse number and interpret into simple words.
Excellent interpersonal communication.
The ability to analyze and draw conclusions event.
Creativity in solving problems – online.
Responsibility.
Loyalty.
Team worker.
Flexibility.
