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Limassol
Our client, a new Forex broker, is looking for a Key Account Manager for its office in Barcelona who will be reporting to the CMO. They are looking for a candidate who will move from Cyprus to Barcelona.
Purpose:
- Focus on growing and developing existing key clients, together with generating new business
- Key interface between key clients and the relevant departments
- Completes strategic customer account plans that meet company standards
Responsibilities:
- Develop trusting relationship with clients to avoid them going to competition
- Acquire a thorough understanding of customer needs and requirements
- Serve as a link of communication between customer and internal teams
- Implement account management best practices and SOPs into the business development framework
- Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements
- Maintain open and effective communications with cross-functional teams
- Meets assigned expectations for profitability
- Completes strategic customer account plans that meet company standards
Requirements:
- Native English / Spanish/Malaysian/ Indonesian
- Experience using analytical, sales, and productivity tools
- Success managing dynamic account portfolios
- Effective C-level communication skills
- Problem-solving passion and service orientation
- Project management skills
- Bachelor's degree is required, MBA preferred
- Fluent English
- Account management experience with relationship management and negotiation skills
- Demonstrated ability of working in complex cross-functional environments to drive business process change
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Proven verbal and written communication skills, presenting to senior executives
- Excellent planning and execution skills
- Meticulous and methodical, detail-oriented with a demonstrated ability to dive deep and ask the right questions
- Excellent interpersonal, written and oral communication skills
- Ability to make sound decisions and set priorities
- High level of stress-resilience
- Strong organizational skills and the ability to work in a fast-paced environment required
- Meets assigned targets and strategic objectives for assigned accounts
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis. · Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Must be able to work well independently with minimum supervision
To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.
