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Position Details
Reference No.
36511
Title
VIP Account manager
Category
Employment Type
Full Time
Available Positions
3
Location(s):
Limassol
Posted On:
15/11/2016
Contact Details
Company
Progress Play – Help Online Ltd
Contact Person
Erato
Address
33 Theklas Lissioti Street
Limassol
Limassol
Phones
25342226
Email
hr@progressplay.com
Job Description

We are looking for a VIP Manager to join an expanding online gaming team. Offering a fast paced and dynamic working environment, this is a great opportunity to make a real difference to the VIP strategy. As VIP Manager, you will be responsible for the increasing loyalty and activity from our top-tier players by applying analysis on player segments.

-          Increase our top players' activity, satisfaction and loyalty to our brand measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction.

-          Be involved in improving the overall service to our VIP customers and improving our players' satisfaction across the site

-          Define a VIP player strategy

-          Increase activity of top players

-          Proactively contact top players

-          Proactively contact potential top players

-          Plan, execute and follow up on promotions

-          Lead and manage a team of VIP account managers

-          Perform routines and back office processes around VIP management

-          Improvements of the back office features for VIP Management,

-          Improvements of the web site to improve top players' satisfaction

Required Qualifications

-          The successful candidate will be expected to motivate, develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base.

-          Sales skills, analytical approach to accurately profile and segment VIP clients effectively

-          Candidates coming from an online casino / gaming background, an advantage

-          Management experience including employee hiring, training, management and evaluation

-          Comprehensive understanding of VIP's, marketing, CRM and operations.

-          Able to deliver on target-driven goals by liaising with other departments.

-          Organisational, planning and communicative skills.

-          English native

Other Requirements

Location: Limassol

Full time position

Shift work