Operations Manager

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• Manage the Cyprus BO operations department and be responsible for all BO Ops, risk and compliance aspects of the site in Cyprus.
• Manage all money in (deposits) and money out (withdrawals) transactions.
• Process customers deposits and withdraw requests within predefined service level agreements
• Operate the company billing product to assure clients can fund their accounts, while managing our risk and compliance protocols
• Be Responsible for monitoring all complaints within predefined service levels and manage all open disputes that has been escalated to the regulator
• Implement efficient and scalable operations and Compliance protocols, supporting the business module.
• Reduce financial and legal risk exposure by managing and improving fraud prevention procedures and system modules.
• Establish and manage working procedures with the company’s customer facing departments
• Analyze operations and risk activity and produce management reports including insights.
• Improve Customer service levels while coping with the company growth.
• Develop and enforce the local internal operating manual
• Develop, enforce and monitor adequate policies and procedures in order to meet CySEC compliance requirements.
• Design and monitor anti money laundering and compliance policies and procedures of the company as required by the company’s regulator

• Have an Academic background in one or more of the following domains – Accounting, legal, industrial engineering
• Have at least 3 years of post-graduation experience
• Have at least 2 years of managerial experience
• Have excellent analytical skills
• Have full control of the English language

• Be able to work under pressure in a challenging and dynamic environment.
• Have excellent multitasking and time management skills
• Have a high degree initiative and problem solving approach
• Be a leader. Think strategically and in high-level mode but also know to dive into details
• Be a great team player
• Have excellent communication skills