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Position Details
Reference No.
17182
Title
Retention Officer
Category
Employment Type
Full Time
Available Positions
7
Location(s):
Limassol
Posted On:
02/10/2012
Contact Details
Company
FX Central Clearing Ltd
Contact Person
Marianna Shiamtani-HR Manager
Address
Spyrou Kyprianou 16, 3070
Limassol
Limassol
Phones
25 870750
Email
hr@fxcc.com
Job Description
Main Responsibilities
• Managing on-going private client relationships
• Keeping up to date with market information and monitoring trends in all major currency pairings
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults
• Provide training to clients on the use of the Company’s products
• Explaining the payment process mechanism
• Help maintain our high levels of client acquisition, retention and reactivation
• Ensuring customer satisfaction, professional communication
Package Offered by FXCC
• Competitive monthly salary commensurate with experience;
• Plus Excellent monthly commissions;
• Health insurance;
• Paid vacation days.
• 13th salary
• Training offered (in-house)
• Unique opportunity for career and self-development
• Managing on-going private client relationships
• Keeping up to date with market information and monitoring trends in all major currency pairings
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults
• Provide training to clients on the use of the Company’s products
• Explaining the payment process mechanism
• Help maintain our high levels of client acquisition, retention and reactivation
• Ensuring customer satisfaction, professional communication
Package Offered by FXCC
• Competitive monthly salary commensurate with experience;
• Plus Excellent monthly commissions;
• Health insurance;
• Paid vacation days.
• 13th salary
• Training offered (in-house)
• Unique opportunity for career and self-development
Required Qualifications
Qualifications
• 3+ years of experience in customer retention or relationship management/marketing, including program development and execution (Forex Related)
• Bachelor's degree in economics, Finance, Business Management (MBA is an advantage)
• Effectively communicates with all employee levels and levels of management
• Fluent English both in written and oral communication skills.
• Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast paced, dynamic environment;
• Outstanding written/verbal communication and presentation skills;
• Strong decision making and problem solving skills;
• Exceptional analytical, organizational and interpersonal skills;
• Flexibility to work shifts/longer hours as and when required
• Proficiency with different trading platforms and tools
• Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook;
• 3+ years of experience in customer retention or relationship management/marketing, including program development and execution (Forex Related)
• Bachelor's degree in economics, Finance, Business Management (MBA is an advantage)
• Effectively communicates with all employee levels and levels of management
• Fluent English both in written and oral communication skills.
• Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast paced, dynamic environment;
• Outstanding written/verbal communication and presentation skills;
• Strong decision making and problem solving skills;
• Exceptional analytical, organizational and interpersonal skills;
• Flexibility to work shifts/longer hours as and when required
• Proficiency with different trading platforms and tools
• Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook;
Other Requirements
Languages
Arabic; Chinese; Danish; Dutch; English; Finnish; French; German; Greek; Hindi; Italian; Japanese; Korean; Norwegian; Polish; Portuguese; Romanian; Russian; Spanish; Swedish; Turkish
Arabic; Chinese; Danish; Dutch; English; Finnish; French; German; Greek; Hindi; Italian; Japanese; Korean; Norwegian; Polish; Portuguese; Romanian; Russian; Spanish; Swedish; Turkish
