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Position Details
Reference No.
16037
Title
Visa processing co-ordintaor
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
28/05/2012
Contact Details
Company
Swetsar Services Ltd
Contact Person
Irina Salangina
Address
339 Agiou Andreou str
Limassol
Phones
25818576
Email
irina@swetsar.com
Job Description
The Swetsar Services Ltd in Limassol is seeking to recruit a Visa Processing Coordinator to process applications for different kind of visas.

The work is characterized by high volumes, tight deadlines, seasonal peaks and frequent changes in policy.

Working at Swetsar Services Ltd carries a great deal of responsibility. The environment you will work in reflects the importance of the process: a professional environment where high quality and high performance are expected.
The office operation is a highly efficient production-line setting where everyone is assigned very specific roles with clear tasks to be performed however all office coordinators work as part of a team and are required to participate in rosters such as counter service, general telephone enquiries, and client interviews. Teamwork is an essential part of our Agency operation and staff is expected to be flexible, co-operative, efficient and positive in outlook.

Job Description
• Provide a counseling service for potential candidates
• Explain Agency policies/procedures to clients and other interested parties
• Assess applicants against Agency requirements
• Review the completeness and accuracy of various forms and supporting documents that an applicant is required to submit to the Agency.
• Preparation of applications for visas, police clearances etc. Document checking.
• To provide regular follow up on enquiries received and respond to client enquiries/requests for information, notify clients of decisions.
• Follow up with prospective clients to encourage submission of the applications
• Follow up, recruit and organize First Aid & CPR courses.
• Follow up on clients missing documents, case expiry/dead line dates etc
• Provide administrative/registry support, including, but not limited to:
? opening/registering incoming mail
? issuing invoices to the clients
? receipting and recording all incoming moneys
? advise clients on outstanding balances
? purchase banker’s drafts
? preparing/dispatching client information
? Preparing the packages and couriering it to the appropriate authorities
? responding to routine correspondence
? Responding to requests for files from clients, agencies, representatives, state officers etc
• Enter/update clients/case data in the INSZoom database.
• Any other relevant duty as assigned by the Manager or Immigration Consultant/lawyer to assist with the smooth running of the Company.


Successful candidate is expected to organize and take responsibility for own workload in accordance with the principles of continuous improvement, client service and risk management, complete work according to established deadlines and priorities. Provide advice to management on the efficient and effective delivery of services to clients and contribute to the development and review of work procedures and practices. Participate in workplace decision-making processes and engage in participative work practices.
Required Qualifications
• Cyprus residency and work permit
• A post-secondary educational qualification in Law
• previous experience in administration and/or client service
Other Requirements
Required Skills
• Strong English skills (preferably native speaker)
• Advanced knowledge of Word, Excel and Windows-based applications;
• Excellent interpersonal, communication and interview skills
• Ability to work independently and to take responsibility
• Understanding of client service and ability to deal with difficult clients and resolve client complaints;
• Strong attention to detail while working in a fast paced environment
• Ability to exercise sound judgment and to gather and analyze information efficiently;
• Ability to manage high volumes of work under pressure;
• File management skills;
• Professionalism, courtesy, maturity, and a positive attitude;
• Ability to readily adapt to changes within the work environment
• Capable of working in multi-task environment with rapidly changing priorities