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Limassol
Our client is a Professional Services provider group that addresses the end-to-end technical needs of their customers, from pre-sales and integration assistance to post-sales support and analytics.
They are live on 4 continents with over 30 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world.
You’ll be part of the company’s dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.
Job Responsibilities
- A creative thinker, passionate about problem-solving Proactive, assertive and a motivated self-learner
- A team player with good communication skills
- With polished service-orientation capabilities
- Able to work independently and respond to multiple requests in a dynamic work environment
- Understand and emphases "end to end" costumer relations
Requirements
- 2 years experience with customer service or support in Saas
- Experience with databases and SQL queries
- Strong technical skills - API master (ability to understand technical documentation and implement API)
- Experience and proven knowledge of Internet applications
- Understanding the basic concept of TCP/IP, DNS, firewalls and similar
- Troubleshooting skills with strong hands-on experience
- English mother tongue – a must. Additional European languages – an advantage
- Knowledge and experience in the Fintech industry - an advantage
