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Cyprus
Nicosia
Our client, an international company specializing in the development and marketing of internationally known websites, and a leader in its field is seeking to hire a Payments Analyst to join their amazing team based in Nicosia, Cyprus.
As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing client relationships as well as initiating new sales opportunities.
Responsibilities:
- Respond to customer queries in a timely and accurate way (No direct contact / phone calls with users);
- Identify customer needs and be proactive when dealing with customer issues;
- Provide complete troubleshooting before escalation;
- Document issues, bugs & feedback received from the community.
- Collaborate with other departments to stay updated on new projects or features, as well as to ensure that our customer's concerns and feedback are delivered to the proper department.
- Identify any suspicious high-risk transactions, determine if there is improper activity involved or any risk for us on the customers
- Daily reviews of customer transactions and of the ones escalated by the billing processors
- Solve requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed changes
- Collaborate with Debt Companies to recover as much as possible from the initiated charge back transactions
About you:
- High level of fluency in written and spoken English and German both spoken and written;
- Ability to multi-task, prioritize, and manage time efficiently;
- Strong computer skills (proficient with MS Office), ability to learn and use customer support tools;
- Keen eye to details (finding the needle in the haystack is a must)
- Good understanding of an online payment cycle and of the key terms in online-payment industry
- Knowledge of browser cookie and how can it help us in the day-to-day activities
- Previous experience in Customer Support is a plus (2 - 3 years)
Only C.V.'s with the above requirements and sent in WORD format will be considered.
Note: Only those with EU Citizenship or valid work permits should apply.
Please send your Curriculum Vitae by to: apply@connectionscy.com
Please mark the subject field: “Payments”
All candidates and their applications are treated with absolute confidentiality and respect. We protect your identity from prospective employers when submitting your CV for a particular vacancy and we will always seek your prior approval before disclosing any personal information to a client.
T.T. Connections Recruitment Services - License No.: 335
